Refund Policy - the basics

1. No Refund Policy

At Enhance Enrich Refine – Aesthetics by Tam, we operate under a strict no refund policy for all treatments and services.

All payments made for services are non-refundable, including:

• Change of mind

• Dissatisfaction with aesthetic results

• Failure to follow aftercare instructions

• Missed or forgotten appointments

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2. Results Disclaimer

Aesthetic and skin treatments are subjective and results may vary between individuals.

By proceeding with treatment, you acknowledge that:

• Outcomes cannot be guaranteed

• Multiple sessions may be required

• Individual responses differ

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3. Deposits & Prepaid Treatments

• All deposits are non-refundable

• Deposits may be transferred with adequate notice (see cancellation policy if you’d like me to add that too)

• Prepaid packages are non-refundable and non-transferable

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4. Products

Due to hygiene and safety regulations:

• Skincare products are non-refundable once opened or used

• Faulty products may be exchanged in accordance with Australian law

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5. Australian Consumer Law

This policy operates in accordance with the Australian Consumer Law.

Nothing in this policy excludes your rights under law.

You may be entitled to a remedy (repair, replacement, or refund) if:

• A service is not provided with due care and skill

• A product is faulty or not as described

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6. Exceptions

At our discretion, we may offer:

• Treatment adjustments

• Review appointments

• Alternative solutions

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Refunds will not be provided unless required by law.

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7. Contact

Enhance Enrich Refine – Aesthetics by Tam
📍 3/64 Torquay Road, Pialba QLD
📞 0400 846 228