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Privacy Policy

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🧾 Privacy Policy

Enhance Enrich Refine – Aesthetics by Tam

Effective Date: 19 March 2026

1. Introduction

Enhance Enrich Refine – Aesthetics by Tam (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles.

This policy outlines how we collect, use, disclose, and protect your personal and health information.

2. What Information We Collect

We may collect the following information:

  • Full name, date of birth, contact details

  • Medical history and health information

  • Treatment records and clinical notes

  • Photographs (before & after images with consent)

  • Payment and billing details

  • Booking and appointment history

⚠️ Health information is considered sensitive information under Australian law.

3. How We Collect Information

We collect information through:

  • Consultation forms (paper or digital)

  • Online bookings (e.g. Juv’ae or website)

  • In-person consultations

  • Phone, email, or social media communication

  • Consent forms and treatment records

4. Why We Collect Your Information

We collect and use your information to:

  • Provide safe and appropriate treatments

  • Assess your suitability for procedures

  • Maintain clinical records (legal requirement)

  • Communicate with you about appointments

  • Process payments

  • Meet legal and regulatory obligations

5. Disclosure of Your Information

We may share your information with:

  • Other healthcare professionals (if required for your care)

  • Regulatory bodies (if legally required)

  • Third-party service providers (e.g. booking systems, payment platforms)

We do not sell your personal information.

6. Storage and Security

Your information is stored securely via:

  • Password-protected systems

  • Secure cloud-based platforms (e.g. Juv’ae)

  • Locked physical files (if applicable)

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

7. Access and Correction

You have the right to:

  • Request access to your personal information

  • Request corrections if information is inaccurate

To do so, please contact us using the details below.

8. Marketing and Communication

We may contact you regarding:

  • Appointments and follow-ups

  • Promotions or services (only with your consent)

You can opt out at any time.

9. Website and Cookies

Our website may collect data such as:

  • IP address

  • Browser type

  • Pages visited

This helps us improve user experience.

10. Complaints

If you have concerns about your privacy, you can contact us directly.

If unresolved, you may contact the Office of the Australian Information Commissioner.

11. Contact Us

Enhance Enrich Refine – Aesthetics by Tam
📍 3/64 Torquay Road, Pialba QLD
📞 0400 846 228
📧 (insert your email address)
ABN: (insert ABN)

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